Privacy policy

Last Updated: 23-11-2025

This Privacy Policy describes how ToggMuse (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from toggmuse.com (the "Site") or otherwise communicate with us.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your information as described below.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

A. Information You Provide Directly

·        Order Information: Name, billing address, shipping address, payment confirmation details, email address, and phone number.

·        Account Information: Username, password, and wish-list preferences.

·        Customer Support: Information you choose to include in communications with us (e.g., photos of damaged items).

B. Information We Collect Automatically (Cookies & Usage)

·        Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

·        Purpose: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

 

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes:

·        Product Fulfillment: Processing your payment, shipping your order (via our Print-on-Demand partners), and sending you order confirmations.

·        Communication: Sending you updates, offers, and important notices regarding your account.

·        Screening for Risk: We use your IP address and order details to screen for potential risk or fraud.

·        Marketing & Advertising: To show you relevant ads on other websites (see "Targeted Advertising" below).

 

3. Disclosure of Personal Information

We do not sell your personal information to third parties. However, we share your Personal Information with trusted service providers to help us provide our services and fulfill our contracts with you:

·        Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

·        Print-on-Demand & Shipping Partners: We share your shipping name, address, and phone number with our manufacturing partner (HUEPress) and courier partners strictly for the purpose of delivering your order.¹

·        Payment Gateways: Your financial transaction data is encrypted and processed by secure third-party payment gateways (e.g., Razorpay/PhonePe). ²We do not store your full credit/debit card details on our servers.

·        Compliance with Laws: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to protect our rights.

 

4. Cookies and Targeted Advertising

This section is required for Google Merchant Center compliance.

We use cookies to improve your experience and to show you relevant advertisements on third-party platforms like Google and Facebook/Instagram.

·        Third-Party Cookies: Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website.

·        Opt-Out: You can opt out of Google's use of cookies for advertising by visiting the Google Ad Settings page. You can also opt out of third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

 

5. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. This is necessary for tax, legal, and accounting purposes in India.

6. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

 

7. Your Rights

Depending on where you live, you have the right to access the Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

8. Grievance Officer 

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of the Grievance Officer are provided below:

·        Name: Adv. Ravisha Mahajan

·        Designation: Grievance Officer

·        Email: info@toggmuse.com

·        Address: Cabin No. 07, 2nd Floor, SCO 357-358, Sector 35, Chandigarh, 160035, India.

We will acknowledge all grievances within 24 hours and redress them within 15 days from the date of receipt of the grievance.

 

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@toggmuse.com or by mail using the details provided below:

 

ToggMuse

Cabin No. 07, 2nd Floor,

SCO 357-358, Sector 35,

Chandigarh, 160035, India.